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  1. ANOVOS Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Got a question, look here first.

  • Would it be possible to transfer the funds from my preorder to something in stock?
  • Why was my refund/store credit request ticket closed? 
  • How can I check the status of my order?
  • What if I cancel my pre-order before an item ships?
  • The color between parts of my costume are slightly different. Is this a defect?
  • Can you combine multiple orders so they ship together?
  • Do you ship to P.O. Box, APO, or FPO addresses?
  • I received a shipping notification, but the package is going to my old address. Can the package be redirected?
  • Do you ship internationally?
  • How do I contact a Customer Support Specialist?
  • Do you provide donations to charity organizations?
  • Do you have a store location I can visit?
  • Are you hiring?
  • The product I want isn't available, will you be restocking it?
  • I can't find the TK neck seal in the box, did it not get shipped?
  • I ordered the wrong size can I get a refund?
  • My international delivery address is Out of Jurisdiction, what does that mean and what can I do?
  • Is my pre-order delayed because of COVID-19?
  • I'm moving to a new address. How can I change the address on my processing orders?
  • Can you guarantee perfect box condition for some collectibles?
  • Only one item in my order is pre-order, so why aren’t the rest shipping?
  • My shipping confirmation email says that my package is shipped. Why can't I can't track it?
  • Will you charge for a pre-order at the time of purchase or when it's ready to ship?
  • Why hasn't my order been shipped yet?
  • Why was my package shipped by a different service level or carrier from what I chose?
  • My order is being sent to an area where the government has restricted deliveries. When will I receive my package?
  • Can I delay my shipment?
  • Will my shipment be delayed due to COVID-19?
  • What sanitation methods are you using at your fulfillment center for orders?
  • Can I cancel my in-stock order due to COVID-19?
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