Frequently Asked Questions
Got a question, look here first.
- Would it be possible to transfer the funds from my preorder to something in stock?
- Why was my refund/store credit request ticket closed?
- How can I check the status of my order?
- What if I cancel my pre-order before an item ships?
- The color between parts of my costume are slightly different. Is this a defect?
- Can you combine multiple orders so they ship together?
- Do you ship to P.O. Box, APO, or FPO addresses?
- I received a shipping notification, but the package is going to my old address. Can the package be redirected?
- Do you ship internationally?
- How do I contact a Customer Support Specialist?
- Do you provide donations to charity organizations?
- Do you have a store location I can visit?
- Are you hiring?
- The product I want isn't available, will you be restocking it?
- I can't find the TK neck seal in the box, did it not get shipped?
- I ordered the wrong size can I get a refund?
- My international delivery address is Out of Jurisdiction, what does that mean and what can I do?
- Is my pre-order delayed because of COVID-19?
- I'm moving to a new address. How can I change the address on my processing orders?
- Can you guarantee perfect box condition for some collectibles?
- Only one item in my order is pre-order, so why aren’t the rest shipping?
- My shipping confirmation email says that my package is shipped. Why can't I can't track it?
- Will you charge for a pre-order at the time of purchase or when it's ready to ship?
- Why hasn't my order been shipped yet?
- Why was my package shipped by a different service level or carrier from what I chose?
- My order is being sent to an area where the government has restricted deliveries. When will I receive my package?
- Can I delay my shipment?
- Will my shipment be delayed due to COVID-19?
- What sanitation methods are you using at your fulfillment center for orders?
- Can I cancel my in-stock order due to COVID-19?