The majority of our products are handcrafted and we cannot guarantee that the finish of the ordered product will match the prototype imagery. Due to variances within the hand-painted production process, imperfections and variations in the weathering, clear coat, color coat, or sheen of the product may occur organically. Also, distressed finishes (faux dirt and faux aging) may feature inconsistencies in color, tone, and application. As a result, these characteristics and the following issues do not qualify as a defective product:
- Minor cosmetic paint issues
- color or tone inconsistencies
- paint misapplication less than 6mm
Please note images of products displayed on the website may differ in color due to differences in resolution, color settings, and brightness of computer monitors.
If you have further questions regarding reporting paint damage beyond as described here, please contact Customer Service within 24 hours of receipt of your product. You will need to provide photos of the suspect damage when you make your claim.