We understand that your order is significant, and we are sorry that you have not yet received information regarding your order status. As you have undoubtedly already are experiencing COVID-19 related disruptions, we too are in the same boat. At this time, we cannot guarantee specific pre-order availability or in-stock fulfillment dates for any products. As soon as state authorities allow us to resume full and routine operations, we can gauge our activities and provide you with more comprehensive dates.
For your convenience updates have been provided on the Product Availability and Announcements pages. Also read over our FAQ article "What does Pre-Order mean?"
Customer Service has no further information than presented here and cannot provide you with any specific details.
Thank you for your understanding.